Refund Policy

1. Introduction

AHQAQ is committed to providing our customers with high-quality products and services. However, we understand that there may be circumstances where you need to return or cancel your purchase. This Refund Policy outlines the terms and conditions under which we will issue refunds.

2. Refundable Purchases

  • You may be eligible for a full refund for the following reasons:
    • Product damage or defect: If the product you receive is damaged or defective upon arrival, you may return it for a full refund or replacement.
    • Significant product discrepancy: If the product you receive is significantly different from the description or specifications provided on our website, you may return it for a full refund.
    • Service cancellation: If you cancel a service before it has been initiated, you may be eligible for a full refund.
  • The following purchases are generally not refundable:
    • Digital products: Due to the nature of digital products, once downloaded or accessed, they are generally not refundable. However, exceptions may be made at AHQAQ's discretion in certain circumstances.
    • Customized products: Products that have been customized to your specifications are generally not refundable.
    • Sale items: Products purchased during a sale or promotional period may have different refund policies. Please refer to the specific terms and conditions of the sale at the time of purchase.

3. Refund Process

To request a refund, please contact AHQAQ customer support within [number] days of receiving the product or service. You will be required to provide proof of purchase and a brief explanation for your return request. Once your request is approved, you will receive instructions on how to return the product or service.

Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to be processed.

4. Exceptions

AHQAQ reserves the right to refuse a refund request at its sole discretion. This may be the case for, but not limited to, the following reasons:

  • Misuse of the product or service
  • Damage to the product caused by the customer
  • Failure to follow the return instructions